1. STARTING YOUR MEMBERSHIP 

As a member, you can use our clubs in line with these terms and conditions, including the club usage guidelines. All members must reside in New Zealand and proof of identification is required prior to activation of your membership. 

1.1      What types of memberships do we have? 

We offer a variety of flexible membership options to suit your needs and allow you to workout at a time that suits you in a friendly and relaxed environment conveniently located close to home or work. 

Details of all our current membership options are available online at www.jetts.co.nz 

1.2       Do we offer any discounts? 

(a) Using a Corporate Discount 

You may receive a preferred partnership Join discount on selected membership options, if you are an employee of a company that we have a current corporate discount agreement with. Please ask your employer or contact us at [email protected] for more details. 

(b) Being a Foundation Member. 

We offer a foundation membership for members who join a club prior to that club’s opening date (“Foundation Membership”). A Foundation Membership cannot be transferred between clubs or to another member. A Foundation Membership terminates on cancellation of the membership by either the club or the member.   

(c) If you are a Student 

If you are a student, you may be eligible to receive a reduced Join fee and weekly membership rate if you have a current valid student card. Standard membership fees apply. Visit your local club to find out more and sign up. 

(d) Promotions 

From time to time we offer reduced Join fees during a promotional period. 

If your membership entitles you to a Discounted Price as indicated in the Fees section of your membership agreement, the Discounted Price will be the price that you will be charged for the duration of payments as indicated by the Discounted Price section. After the specified Discounted Price duration has lapsed, your Fees will revert to the price that is indicated within the Fees section for the remainder of the Minimum Term (if applicable), or ongoing for the remainder the membership, which is subject to change in accordance with the terms of the agreement. 

1.3        How old do you have to be? 

(a) Our minimum age You must be at least 14 years old to become a member and must show proof of your age, and special conditions in this paragraph apply;  

(b) Joining aged 14 -15 If you are under 16, a parent or guardian must accompany you to the club during staffed hours to acknowledge and accept the terms of your membership, confirm that you are able to partake in exercise and acknowledge your pre-health questionnaire with a qualified personal trainer. You can then;   

• use cardiovascular equipment;  

• have a resistance program with a basic tour and instruction on how to use the equipment from a qualified personal trainer.  Future personal training sessions will be at the member’s cost;  

• Access is limited to the club you have joined during staffed hours only. If you have an All-Clubs Membership, you may visit other clubs but only during staffed hours. Once you turn 16, you will have 24-hour access. 

(c) Joining aged 16-17 If you are 16 or 17, a parent or guardian must accompany you to the club during staffed hours to acknowledge and accept the terms of your membership, confirm that you are able to partake in exercise and acknowledge your pre-health questionnaire with a qualified personal trainer. You can then;   

• use cardiovascular equipment;  

• complete unsupervised resistance training once a qualified personal trainer has assessed your pre-exercise questionnaire;  

• access all clubs 24/7  

(d) Children Under 14 

In the interests of protecting the health & safety of all members, non-members and staff, children under the age of 14 are not allowed into a Jetts club at any time and under any circumstances. All children over the age of 14 must be members to access a Jetts club. If you bring a child or children under the age of 14 into a Jetts club, whether it be during staffed or unstaffed hours, you will be deemed to be in breach of your Membership Agreement and Jetts will have the right to require you to leave and cancel your Membership with immediate effect.  If you are still within your minimum period, Jetts may require you to pay a cancellation fee.  

1.4       When does your Membership Agreement start? 

(a) Activating your Membership Agreement  

Your membership starts when you have completed the following steps;  

• (i) completed your registration;  

• (ii) completed your health check;  

• (iii) selected your membership type;  

• (iv) provided your bank account details for direct debit memberships;  

•  (v) reviewed and accepted the Terms & Conditions of the membership;  

• (vi) reviewed and accepted the “Club Rules” available in Club and online;  

Please note, when joining in club or online, you will need to watch a safety video as part of your orientation. This video can be viewed online during the joining process or in club if you join in person. Your digital access will be provided through the Jetts NZ App, which allows entry to the gym without the need for a physical access tag. 

1.5        Can you change your mind? 

(a) Cooling off period 

• (i) You can cancel your Membership Agreement during your Cooling-Off Period.   

• (ii) In this Membership Agreement “Cooling-Off Period” means five (5) business days from the date you activate your Membership Agreement in accordance with clause 1.4(a), but if you are joining a new Jetts club, it will be seven (7) days from its grand opening date.  

• (iii) If you cancel during the Cooling-Off Period, we will then cancel your Membership Agreement and refund you your initial payment or direct debit fees deducted, together with any credit balance left after deducting the cost of services provided to you (including Join Services, any gym usage and personal training sessions you have received).  

1.6      What about your health? 

(a) Promising you are in good health 

On the day that you complete your online or in-club registration, and each time you use our clubs, you promise us that; 

• (i) you are in good physical condition; and  

• (ii) you know of no medical reason or other reason why you cannot or should not do active or passive exercise. 

(b) Seeking expert advice

Our staff and contractors are not medically trained. They are not qualified to assess if you are in good physical condition and can exercise without risk to your health, safety or comfort. If you have any doubts, we strongly encourage you to seek expert advice before starting an exercise program. We may refuse to permit members with medical conditions to use Jetts clubs for health and safety reasons. 

(c) Disabilities 

• (i) As a member with a disability you will only be able to access a Jetts club: 

• A. during staffed hours; and  

• B. After you have provided us with a letter from a Doctor or medical practitioner to confirm that you are able to partake in regular exercise. 

• (ii) If you require the use of an assistance dog, they will be permitted to enter the club but must be on a lead and stay directly with you at all times. 

(d) Medical and health rules 

• We require you to exercise good hygiene practices at all times.  From time to time we may impose strict rules in the interests of health and safety of all our members, including additional hand hygiene, or equipment and facilities cleansing processes. 

2. THINGS TO KNOW DURING YOUR MEMBERSHIP 

2.1        When do you pay membership fees? 

(a) Paying for ongoing memberships 

• (i) If your membership is ongoing, you will pay your Membership Fee by direct debit from your nominated NZ bank account or credit card (Visa or MasterCard only) in advance each week or fortnight in accordance with your membership agreement. The frequency of payment is dependent on your chosen membership. For the avoidance of doubt, we do not accept Diners or American Express; 

• (ii) Direct debit payments are deducted by our third party payment provider, you may refuse to acknowledge and accept the third-party’s terms and conditions if you do not agree to them. But please be advised that by not accepting the third party terms and conditions we will not be able to finalise your Membership Agreement. For the avoidance of doubt, Jetts does not store or record any bank account or credit card details - these details are held securely by our third party payment provider and are subject to their privacy policy. 

(b) Paying upfront 

You can pay for certain types of membership upfront. If your membership type requires you to make an upfront payment, you will pay the specified amount in full on the day that you complete the membership activation online. Jetts only accepts payment by debit or credit card online. 

(c) Renewing your upfront membership 

When your membership is due to end, you can choose to renew it before the date of expiry at the then current rate for renewing your existing membership level, otherwise you may be unable to re-join at the same rate. You also have the choice to change to a different membership type or transfer to another club. To activate a change to your membership contact Jetts membership support via our email [email protected]. 

2.2      How do Direct Debits work? 

(a) Paying every week or fortnight 

• (i) Our nominated third-party payment provider will debit your membership fees from your nominated account weekly or fortnightly, as set out in the front of your Membership Agreement and in accordance with the Direct Debit Request and Services Agreement (DDR).

• (ii) Your first direct debit will be deducted on the first Thursday (unless otherwise stated in your Membership Agreement or DDR) after your membership is activated. The amount deducted for your first payment will be calculated from the date you activated your membership plus one or two weeks in advance for weekly or fortnightly payment.  

• (iii) Please note that: 

  • A. direct debit dates are pre-set for all members and cannot be changed; 

  • B. if payment falls due on a public holiday, we will debit your account on the next business day; 

  • C. debits may take up to 3 days to come out of your account; 

(b) Meeting your responsibilities 

• (i) You must make sure: 

  • A. your account can accept direct debits (if you are unsure, check with your financial institution); 

  • B. there is enough money in your nominated account on the payment day and the next 3 business days; 

  • C. you tell us if you are transferring or closing your account at least 48 hours before your next direct debit; 

  • D. you tell us about any changes to your credit card, such as expiry date, changed number or lost card, at least 48 hours before your next direct debit; 

  • E. you pay all direct debits in advance.   

  • F. You must provide the minimum notice required at least 3 business days prior to the Thursday (or other billing date stipulated in your Membership Agreement) of your direct debit before changing or cancelling that direct debit. If the required notice is not provided you must pay the direct debit fee for a further weekly or fortnightly period. 

• (ii) You must tell us and your financial institution if you want to change or stop your direct debits. 

(c) Querying a payment If you query a payment, you must email [email protected] and we will do our best to respond within 48 hours. 

2.3      What happens if your payment fails? 

(a) Losing your club access 

• (i) If you do not fully pay your membership fees on the due date, we will suspend your club access immediately until your payments are up to date. We will also charge you a late payment fee of $10.00 for a failed payment to cover administration costs. This will be debited from your account, and you authorise us to do this. 

• (ii) All failed payments must be paid by debit card, credit card or online (Visa or MasterCard only). You will be notified of a failed payment and either provided with the details of how to pay or advised that a further payment will be deducted by direct debit. You can make payments via our third party payments processor or in club.

• (iii) All failed payments must be repaid within 5 business days of the due date or your membership may be terminated. 

(b) Paying your outstanding debts 

• (i) If you have outstanding debts, we will continue to debit your nominated account without notice, until we have received the total amount you owe us. We will make reasonable efforts to contact you and discuss this with you beforehand. 

• (ii) For your membership, you must make sure that the payment method you choose continues for the length of your Membership Agreement. This includes corporate and gift accounts. If the details you give us fail, you are liable for all resulting fees.  

• (iii) You understand and acknowledge that if you fail to make payment of your outstanding debts within a reasonable time, we or our payment services provider may use a collection agency for recovery of funds plus reasonable expenses incurred in the recovery of the debt.  This may affect your credit rating. 

2.4      Can we change your agreement? 

(a) Staying up to date with our terms We may sometimes add to, change or remove clauses in our terms and conditions. This includes changing a clubs’ services, facilities, opening hours and membership fees. Sometimes we may have to close or limit our facilities to allow for maintenance or refurbishment, however we do not necessarily reduce your membership fees while this occurs. If we suspend a Club’s operations or services, temporarily or permanently, we may notify you and offer you either a transfer to another club (if available) or a complimentary On-Hold. 

The most up-to-date terms and conditions apply at all times. You can find a copy on our website www.jetts.co.nz. 

(b) Being notified about changes 

• (i) We will give you at least 28 days’ notice of any changes, for instance by; 

  • (A) publishing them in our newsletter or on our website or social media platforms; 

  • (B) placing a notice in the clubs; 

  • (C) phoning or emailing you to the last phone number / email address we have on file; 

• (ii) If we suspend a club’s operations or services, temporarily or permanently, we may send you written notice offering you either a: 

  • (A) transfer to another club, if available 

  • (B) complimentary time freeze; 

• It is your responsibility to keep your contact details up to date. 

(c) Cancelling your membership If we do not fulfil our obligations to you, or make a change to your agreement that adversely affects you, you may be able to cancel your membership (see clause 3.1). 

2.5      Can we increase your fees? 

(a) Being notified of change 

• (i) Subject to 2.5(a)(ii) below, we reserve the right to increase your fees at any time. We will let you know of any changes to your membership fees at least 28 days beforehand in accordance within 2.4(b) above.  

• (ii)  If you have a minimum term membership agreement we may only increase your membership fees after the initial (minimum) term of your membership agreement has ended. 

2.6      Can you temporarily freeze your membership payments? 

(a) Placing your membership on hold 

• (i) You can place a temporary freeze (“On Hold”) on your membership for a minimum of 1 week (7 days) and up to a maximum of 4 weeks or 8 weeks (or 2 fortnights or 4 fortnights as applicable) per any one membership calendar year, dependent on your membership type. See 2.6(a)(iv) below.  

• (iii) All On-Hold requests must be received by us at least one (1) week in advance by email to [email protected]. You are not able to request an On-Hold by phone or in person at the Club. Alternatively, you can place your membership On-Hold via the Jetts NZ Fitness App provided that you give us at least one (1) days' notice and that there are no outstanding monies owed under your account.

• (iv) your membership fee will automatically be reinstated after the end of the “on-hold” period. 

• (v) The following membership types have restrictions in respect of On-Holds allowance:  

  • 12 & 18 Month Memberships: On-Hold is not available until the completion of the first 3 months of the 12 or 18 month minimum term period (as applicable) and is limited to 2 x 2-week On-Hold allowance per membership year (3 x 2 week On-Hold allowance for an 18 month minimum term period).  

  • Month to Month: Your membership must be active for a period of 3 months before an On-Hold can be requested & is subject to maximum 4 weeks On-Hold allowance per membership year. 

  • Paid in Advance:  

    • 1 month and 3 month membership has no On-Hold allowance. 

    • 6 month membership & entitled to 2 weeks On-Hold allowance, with On-Hold time credited to the member’s account. 

    • 12 month membership entitled to 4 weeks On-Hold allowance per membership year, with On-Hold time credited to the member’s account. 

  • Active Plus 65: 1 month and 3 month membership has no On-Hold allowance  

(b) Requesting an extended On-Hold You can request an extended Special On-Hold period, up to a maximum of twelve (12) weeks in any one-membership calendar year for medical or other appropriate reasons, however we must be satisfied by supporting documentation, such as a certificate from a medical practitioner stating you are unable to exercise. Depending on the circumstances, you may be charged $5 per month administration fee for an extended On-Hold period. 

(c) Understanding the On-Hold conditions 

• (i) Before requesting your membership to be placed On-Hold, you must make sure your fees are up to date and there are no membership fees outstanding. 

• (ii) When requesting an On-Hold by email ([email protected]) you must provide all details of your On-Hold request including the On-Hold start and finish date and your access card number. If the information is not received in full, you will be responsible for the payment of any direct debit payments deducted. 

• (iii) All On-Hold requests will be confirmed by us by email. If you don’t receive an email confirmation within 2 working days please contact us by email at [email protected]. 

• (iv) We are not able to backdate an On-Hold request. You must submit your On-Hold request by email ([email protected]). 

•  (v) On-Hold requests must be made at least one (1) week prior to your Direct Debit being deducted from your account. 

• (vi) Subject to clause 2.6(b), you are only entitled to place your membership On-Hold for either a maximum of 4 (12 month agreement) or 8 weeks (Flexi Premium) in a year on the terms of your membership agreement. We have the right to refuse any On-Hold requests that extend over the maximum period allowed. If an On-Hold request is refused in full or part you are responsible for all membership fees payable during the relevant period. 

• (vii) Your membership will automatically re-activate at the end of an On-Hold period and you must make sure that you have sufficient funds in your account to meet the next direct debit payment. 

• (viii) During the period of you On-Hold request, your secure access tag will be de-activated. 

• (ix) Your membership expiry end date will extend by the period of your On-Hold request. 

• (x) If you want to change or cancel your On-Hold request you must email [email protected] by no later than 12pm on the day before the changes are to take effect. 

2.7      How can you use your Secure Access Tag? 

(a) Photo ID When you sign up online you must attach a photo to your account on our digital membership base. After you have activated your account online we will provide you with your secure access tag the first time you come into the club, however you must show official photo identification such as a New Zealand drivers’ license or passport. 

(b) Your Secure Key Tag 

The secure key tag is our property. You cannot lend your secure key tag or allow anyone else to use it. If you lose or damage your secure key tag, we will charge you $10 to replace it. 

All secure access tags must be collected from a club unless otherwise advised by Jetts. 

On cancellation on your membership, your secure access tag must be returned to Jetts, either to a club or post to: 

Jetts NZ PO Box 303207 North Harbour, Auckland 0632. 

You are not entitled to a refund for the return of the secure access tag. 

2.8      How can you protect your health? 

• If you believe any club activities might risk your health, you must tell us this in writing with full details. You must also tell us if your medical condition changes after you join. 

• You must complete an online health questionnaire when completing your online signup. You must answer the online health questionnaire honestly and if you have any health or medical concerns you must discuss them with your doctor before completing your online signup or using any equipment in the club. 

• We may choose to refuse to consider your membership agreement application until: 

  • a. Your doctor agrees in writing that you are fit to exercise unsupervised; or 

  • b. You show us other proof that you have received medical advice on an appropriate exercise program. 

  • c. You must also tell us if your medical condition changes after you have joined by emailing [email protected]. 

• You must not use Club facilities if: 

  • a. You have an infection, contagious condition, or physical ailment such as an open cut or sore; 

  • b. There is any other risk, however small to you, or other members, staff and guests. 

2.9      How can you give us feedback? 

We welcome your feedback Your feedback is important in helping us provide a great service. If you have any comments or questions about our clubs, websites or service please contact us by sending an email to [email protected]. 

You can speak to us in club by contacting or visiting our staff during staffed hours. 

3. THINGS TO KNOW DURING YOUR MEMBERSHIP

3.1      How can you cancel your membership? 

(a) Cancelling your membership 

You can ask to cancel your membership by emailing [email protected].  Cancellation requests not written in English must have an English translation attached. For the avoidance of doubt, you are not able to cancel your membership by phone or in person at the club. 

(b) Giving us notice: 

Flexible direct debit memberships 

• (i) You are not able to cancel your membership in club, by phone or by text. To cancel your membership, you must provide us written notice of your intention to cancel your membership by way of email to [email protected] two (2) weeks prior to your next direct debit being deducted. In this email you must supply us with your full name, club, secure access tag number and the date you would like to have your membership cancellation effective from. You will only be able to provide written notice if you are the Membership holder, or a nominated parent or guardian if the Membership holder is a minor. 

• (ii) You can only cancel your membership if all your fees are paid up to date. Any outstanding membership fees will be deducted from your account by direct debit prior to cancellation. However, if you should cancel your direct debit payment without advising us by email, we will contact you by email to the last known address to us and provide you with details of how to pay the outstanding fees online or by debit/credit card. If you fail to pay the outstanding membership fees within a reasonable time, Jetts reserves the right to recover any outstanding fees by engaging a debt collection agency. You will be responsible for all reasonable costs associated in the recovery of your outstanding membership fees. 

• (iii) Jetts will contact you within 72 hours of receipt of your email to confirm that your membership request has been received and will be actioned. 

• (iv) If you do not receive an email confirmation of cancellation please contact [email protected]. If a dispute arises we will request proof of the original email you sent. If a further direct debit is deducted from your account after a cancellation request has been sent, a refund will be paid if all necessary proof of cancellation is provided. In such circumstances we will refund you the membership fees.  

Minimum term direct debit memberships: 

• (v) Once the minimum term of your membership has expired, you or we may cancel your membership by providing us written notice of your intention to cancel your membership by way of email to [email protected]. In this email you must supply us with your full name, club, secure access tag number and the date you would like to have your membership cancellation effective from. You are not able to cancel your membership in club, by phone or by text. Your membership will only be cancelled if we receive an email from you confirming the cancellation, otherwise your direct debit payments will continue to be deducted from your account as per the Membership Agreement.  

• (vi) To ensure that your direct debit does not continue past your cancellation date, you must email [email protected] at least two (2) weeks in advance of your next direct debit being deducted to advise that you would like to cancel your membership. 

• (vii) You can only cancel your membership if all your fees are paid up to date. Any outstanding membership fees will be deducted from your account by direct debit prior to cancellation. However, if you should cancel your direct debit payment without advising us by email, we will contact you by email to the last known address to us and provide you details of how to pay the outstanding fees online or by debit/credit card. If you fail to pay the outstanding membership fees, Jetts reserves the right to take action in recovery of any outstanding fees by engaging a debt collection agency. You will be responsible for all reasonable costs associated in the recovery of your outstanding membership fees. 

Paid in Advance fixed term memberships 

• (viii) Your Paid in Advance membership will automatically cancel at the expiry of the fixed term.  You can renew it by emailing us before the expiry date and paying for the next fixed term in advance. 

3.2      Can you cancel during the minimum term? 

(a) Cancelling without paying out your agreement 

• (i) You can cancel your membership during the minimum term if: 

  • a. Placing your membership On-Hold is not suitable in the circumstances; and 

  • Either: 

    • i. You are sick or incapacitated – in which case you must show us a certificate from a qualified medical practitioner stating that you cannot exercise for the rest of the minimum term; or  

    • ii. You are bankrupt or otherwise unable to pay your debts – in which case you must show us supporting documents.  

• (ii) In that case, in order to cancel your membership (after the end of your cooling off period) you must provide written notice to us by way of email to [email protected] and supply all the required information (including your full name, club, secure access tag number, the date you would like to have your membership cancellation effective from and any supporting documentation). We will come back to you within 48 hours to confirm that your membership can be cancelled. You are required to pay any direct debit fees deducted during this time and no refunds will be applicable.                                                                                                                                

(b) Cancelling a Paid in Advance Membership 

• (iii) You can cancel your Paid in Advance Membership at any time by sending an email to [email protected] advising the date the cancellation is to be effective from. 

• (iv) If you pay for a program in advance, we will refund the fee within 6 months of purchase if: 

  • the program is cancelled; or 

  • you can show us medical evidence that the program will cause you physical harm or injury; or 

  • the law requires us to refund the fee. 

We will refund any other fees that the law requires. 

(c) Transferring your membership to another person 

• (v) You can transfer your Paid in Advance or Minimum Term Direct debit membership to another person (the transferee) within the minimum term of your agreement by sending a request to [email protected] and as long as: 

  • a. the transferee is not a current member; 

  • b. the transferee has not been a member in the last 3 months; 

  • c. the transferee completes the new membership online sign up process and pays a transfer fee of $35 

  • d. the transferee is eligible to take up your membership (for instance you cannot transfer a corporate membership or concession membership to someone who would not normally qualify for that membership) 

  • e. the transferee has not been a previous member of Jetts who has been banned or has outstanding membership fees 

  • f. the transferring member has no outstanding membership dues 

• (vi) The transfer is effective after the transferee has completed the Online sign-up process and confirmation received by email to [email protected]. 

We do not allow transfers once you have completed your minimum term but you can terminate on notice as set out in clause 3.1. 

You cannot transfer a foundation membership to a transferee, another member or another club. 

(d) Cancelling for other reasons 

• (vii) If you wish to cancel your Minimum Term Direct Debit Membership for any other reason, you can pay out your agreement. 

• (viii) We calculate the amount you must pay by; 

  • a. multiplying your weekly or fortnightly fee by the number of weeks or fortnights left in your minimum term; 

  • b. deducting 20% from the total.  

• (ix) To cancel for any other reason, you must send a request by email to [email protected] at least 2 week’s prior to your next direct debit payment confirming the date that you would like the cancellation to take effect. 

• (x) You must provide your full name, club and access card detail on the email. 

• (xi) Within 24 hours we will advise you by email of the amount required to be paid out. This amount is required to be paid immediately by online credit or debit card payment. No further direct debits will be deducted from your account. 

• (xii) When all funds owed (if any) have been received your membership will be cancelled and you will receive an email confirmation from [email protected].  

• (xiii) Your minimum term direct debit membership will not be cancelled until payment of the minimum term pay-out has been confirmed and during this time you are responsible for all fees due. 

3.3      Can you cancel if we change the agreement?  

Cancelling if changes to our terms and conditions adversely affect you You can cancel your membership at any time (even if you are still within the minimum period) if we change or add to these terms and conditions or the club rules, or move or close a club, and these changes adversely affect you. 

You can also cancel your membership if you reasonably believe we have breached our obligations and we do not fix the breach in a reasonable time after you have told us about it by email to [email protected]. We will refund you any membership fees you pay between the date you tell us and the date on which we decide we cannot fix the breach. 

4. CLUB CODE

You must follow our Club code. Some clubs may have higher risk areas than others and different facilities such as provision of parking. Please read and follow all club guidelines, signs and handouts that tell you what to do, specifically in any higher risk areas. If you do not understand something, please contact us by talking to a member of staff during staffed hours or email [email protected]. 

4.1      What rules apply to our facilities 

Respecting our equipment and facilities You are responsible for using our facilities correctly, including adjusting levels or settings of equipment (cardio or strength), assisting to maintain the cleanliness of the facility and being courteous to other members. If you are not sure how to operate any equipment, please ask our staff before you use it. 

As a member our expectation is that you at all times take care of the facilities and leave them in a clean and tidy state. 

You must take responsibility for your own belongings at all times. 

Your membership is subject to your good behaviour within the club.  If you at any time fail to observe the club rules, we can ask you to leave the club or terminate your membership on reasonable grounds at any time.  You must be courteous to other members and respect their personal space when working out. 

If you are not sure how to operate any exercise equipment, please ask our staff during staffed hours before you use it. Note that you will be responsible for any damage that you cause through a wilful act or negligence, This includes but is not limited to the incorrect handling of free weights. 

Our clubs provide, where permitted, full accessible facilities. 

Using our equipment 

At all times we try to maintain our equipment to the highest standard and as a member and as a courtesy to other members you must: 

• use a clean towel on all equipment including exercise mats; 

• clean the equipment after use with the spray and paper towel provided; 

• not drop free weights on the floor; 

• put equipment and free weights away after use; 

• not stand on the exercise benches; 

• not place additional free weights onto an exercise machine; 

• be courteous to other members on time spent on each machine and if requested equipment is to be shared with another member; 

• do not throw, or swing free weights; 

• if a piece of equipment breaks, advise staff during staffed hours or email [email protected] so we can organise the repair; 

• do not use the equipment or facility if you are unwell or under the influence of alcohol or drugs; 

Our Security

Jetts clubs are a 24/7 member only facility and are under 24/7 security video surveillance in all areas of the facility except for the bathrooms; As a member you have the privilege of accessing our facilities 24/7 and in the best interest of your and other members safety and security you must: 

• never let a non-member into the club outside of staffed hours – a fine of $100 will apply if you let a non-member in the door 

• never let a member into the club whose secure access tag is not working - a fine of $100 will apply if you let a member without a working secure access tag into the club; 

• in the event of an emergency in the club outside of staffed hours, you must pick up the emergency phone to speak directly with our security monitoring service. 

• If you have any medical concerns you must wear an emergency pendant and in the case of need press the button and our security monitoring service will alert emergency services or security as required; 

• If you feel unsafe leaving the club, pick up the emergency phone and advise Security monitoring and they will send security to escort you to your car or stay with you at the club.   

• If you feel unwell or have an injury, request another member to advise staff, or outside of staffed hours pick up the emergency phone and request further assistance from our Security monitoring team; 

• in the event of a fire, exit the premises immediately, call emergency services, and advise other members to stay out of the premises 

• in the event of a natural disaster take precautions as required and advise other members 

• in the event of a fault, or damage to the club, please pick up the emergency phone and advise our Security team; 

• Do not bring any valuables into the club or leave your belongings unattended whilst using the facilities; 

Keeping your belongings safe

We provide open lockers you can use while you exercise but these are not security lockers. Please keep your secure access tag with you at all times while in the club. Do not bring any valuables into the club.  You must take responsibility for your own belongings. 

Unfortunately, thefts can happen. You are responsible for any loss or damage to your belongings while you are at the club or any belongings you leave in your car if it is parked in a Jetts carpark. 

If you leave any belongings in a locker overnight, we may remove them and place them in our lost property. We hold onto lost property for one month only. 

If you have left any belongings at the club you can advise a staff member during staffed hours or alternatively email [email protected] and our Support team will assist you. 

Our Cleaners

We engage third party cleaners to clean our facilities on a nightly basis. We try to ensure that this causes minimum disruption to our members, however we ask you to apply caution to your activities while the cleaning is in progress and take notice of safety signs. If you have any concerns over the cleaning of the club please email [email protected] and we will come back to you. 

Wearing suitable clothing

All members and permitted guests must wear suitable clothes and enclosed exercise shoes in the club and whilst performing any exercise (except in the bathrooms). Out of respect for other members you must: 

• not wear any clothes with offensive images, language or inappropriate advertising; 

• wear appropriate exercise shoes at all times.  No work boots, work shoes or bare feet are allowed when performing any exercise within the club; 

• ensure your clothing covers all personal anatomy and is of a suitable style that will not cause offence, regardless of personal tastes; 

• ensure your exercise shoes are clean when entering the club (no mud etc); 

• ensure that your personal hygiene is of the highest standard and does not cause offense to other members. 

Denim Jeans are not to be worn when performing exercise of any kind in the club neither can any other clothing with sharp or metal objects which potentially could damage our upholstery; 

First Aid

In each Club we install an AED (Automated External Defibrillator) and First Aid Kit for your use. No training is required to use the AED, simply remove it from the cabinet, press the power button and follow the spoken and written instructions. 

Music

We play music in all our clubs through ceiling mounted speakers. The music and volume are pre-set to a suitable level for the ambience of the club. You can play music through personal devices but headphones must be used and the volume must be suitable so it does not disturb any other members enjoyment of the club. Use of external speakers or playing music using electronic devices with speakers is not allowed in the gym or the bathrooms at any time. 

Parking

At the majority of our clubs (except for CBD clubs) we provide a limited number of free carparks for the use of our members. These carparks are only to be used by members while exercising at the club and are subject to time restrictions. You park in the club’s carpark or on the club’s premises at your own risk. We are not liable for any loss or damage to your vehicle or its contents. 

Please be aware of car park signs in respect to time and towing restrictions. We are not responsible for your car being towed either from a Jetts nominated carpark or that of another business.  

Animals

In the best interest of health and safety for our members, no animals are allowed inside the Club at any time. As a member you are entitled to access the Club with an Assistance Dog but during staffed hours only. 

Respecting Others

Be respectful and do not behave inappropriately towards other members, guests, Jetts Staff or suppliers. Examples of inappropriate behaviour are: 

• Verbal or physical intimidation 

• Harassment 

• Discrimination on the basis of sex, race, age or disability. 

4.2      Can you bring guests to the club? 

Guests in club You can bring a guest into the club during staffed hours only. All guests must reside in NZ and provide proof of identification. Overseas guests temporarily in NZ are required to pay the Casual Member fee each time they want to use the facility. Casual Membership rate is $15 per person per visit. If you have a Flexi Premium Membership you are entitled to bring one guest into the club during staffed hours each month, for no additional cost. The guest is only allowed during staffed hours and you must introduce the guest to our staff when entering the club and sign them in to the guest register. 

If you have any other Jetts membership, guests are only allowed during staffed hours. The guest is entitled to activate a 3 day free trial, if it is the guest’s first visit to Jetts. A temporary membership will be set up and this will allow the guest to attend the club for 3 consecutive Monday to Thursday. The 3 day free trial only applies to the club of issue, access to any other Jetts club is not permitted. 

If you bring a guest who has already activated a 3 day free trial, they will be required to pay for a casual visit. 

Your guest must meet the following criteria: 

• Be at least 14 years old; 

• Be accompanied by you and leave when you do; 

• Sign the guest register and show phot ID on entry to the club; 

• Follow the Club Usage Guidelines and terms and conditions as per the Guest Register. 

Unauthorised Guests

You must never bring a Guest into the club outside of staffed hours. We are strictly a member only 24/7 facility and access outside of staffed hours is by secure access tag only. Our security surveillance will register when you have brought an unauthorised guest into the club. 

You will incur a fee of $100 if you let an unauthorised guest into the club. This fee will be deducted by direct debit from your account as part of the next scheduled payment or payment can be made by you before then via debit or credit card. 

We will consider cancellation of your membership if you bring an unauthorised guest into the club outside of staffed hours. A refund on membership fees paid would not apply. 

No secure access tag – No access This is for the safety and security of all members. 

4.3      What happens if you break the Jetts code of conduct? 

Being refused entry or receive a warning We can refuse entry or request to leave, anyone including members, if they act unreasonably or break the Club code, guidelines or terms and conditions of membership. If anyone (including a member) is requested to leave by a Jetts staff member, they must do so immediately. They do not have the right to refuse our request to leave the club and if required we will call security or the police to assist us in removing them from the club. These actions are taken in the best interest and safety of other members and staff. We also may warn you that you risk having your membership cancelled. 

Facing instant cancellation We can cancel your membership without warning if you behave in a way that is seriously inappropriate or considered to cause risk, such as; 

• Threatening or harassing other members, guests, or staff 

• Damaging equipment 

• Using illegal or performance enhancing drugs 

• Instructing others when we have not authorised you to do so 

• Being or appearing to be under the influence of alcohol or drugs 

• Using inappropriate language and behaviour of a sexual nature 

• Letting an unauthorised guest into the Club outside of staffed hours 

5. OTHER LEGAL STUFF YOU NEED TO KNOW

5.1      What are your responsibilities? 

Meeting your responsibilities

Your responsibilities, including payment of membership fees, do not depend on how often you use the club. You must tell us about anything that affects your membership and any changes to your personal details, contact details or bank details. You can update your own details by email to [email protected]. Any communication about your membership whether written or verbal must be in English or attached to an English translation. Promising to take care You promise to; 

• make sure that you know how to exercise safely, by asking if necessary 

• use your best endeavours to exercise safely 

• not take valuables into the club 

Exclusion of liability for property

We are not liable to you or any personal property that you have lost or had stolen or damaged while in or around the club including your vehicle and contents or any property left in the open lockers unless it has been due to the actions of a Jetts staff member or contractor. 

You are liable for all costs of repair or replacement, if you cause any deliberate damage to the club or equipment. We would reasonably review security video footage to help us decide if your actions were deliberate or negligent. 

Understanding our privacy policy

During your membership we will have access to personal information about you, such as your health and financial situation. We will only use, disclose or deal with your information in line with our privacy policy. 

We do not store or have access to your personal bank account or credit card details. All bank account and credit card details are stored securely with our third party direct debit provider.

The Privacy Policy applies to the services offered by Fitness & Lifestyle Group Bidco NZ Limited t/as Jetts New Zealand. 

We may allow you to have access to our Wi-Fi for personal use from time to time, however, this availability and security is not guaranteed. In the event that any information you use online is unlawfully observed by a third party while in transit over the internet, you agree to be liable to the greatest extent possible pursuant to law. It is your responsibility to keep your devices secure.  We assume no responsibility and shall not be liable for any damage to your computer, mobile device or other property on account of your access to our Wi-Fi. We accept no responsibility for theft, loss or damage arising from use of our Wi-Fi. 

Allowing us to use your image We sometimes film or photograph the clubs, so it is possible you will appear in the background. – If we do, we will notify you and you have the right to either sign our photography release or move out of shot. By signing and authorising the Photography release on your agreement, you allow us to use your image in promotional and other business-related material. 

5.3      What happens if we have issues with outside providers? 

Paying outside providers, including Personal Trainers Independent contractors and tenants provide some services in our clubs, such as personal training and Physiotherapy. 

You must pay service fees directly to them.  We are not responsible for those fees or for any associated costs or refunds. 

Claiming against these providers Any service they provide is a contract between them and you and we cannot accept responsibility for their breach of contract or negligence, or their failure to keep an appointment or their departure from the premises. 

If you make a claim because of something a contractor or tenant has or has not done, your claim should be brought against the provider, not us, whether you have paid them or not. You release us from any claim resulting from an act or omission made entirely by a contractor or tenant. 

Asking us for help Wherever we can, we will help you to resolve the issue with providers. We will also make sure that personal trainers in our clubs have up to date qualifications and insurance. 

5.4      What else should you know? 

Signing up for extra services Some clubs offer extra services, such as small group classes and personal training. These are not part of our agreement unless stated. They may involve separate fees and terms and conditions. Please make sure you read them. 

Paying GST All agreement fees include goods and services tax (GST). 

Applicable Law Your agreement is subject to New Zealand law. 

If a court decides that any section of the agreement is invalid or unenforceable, that section will be deleted from the agreement. The other sections will remain valid and enforceable. 

5.5      What definitions apply? 

Word Meaning 

• Jetts, We, Us, Our - Fitness & Lifestyle Group Bidco NZ Limited t/as Jetts NZ. 

• You, Your, They - a member or guest of Jetts NZ. 

• The Club - The Club where you applied for membership. 

• Home Club - The Club which you joined and which you use the most or exclusively, depending on the type of membership you chose. 

• Club - A Jetts NZ club. 

• Membership Agreement - Membership application and agreement. This is between Jetts NZ and you, under which you will become a member of Jetts NZ. 

• Minimum Term - The term specified in the Membership application and agreement online form. 

• Club Code - The code of rules for the use of operating equipment, opening hours, behaviour in the club, specified in these terms and conditions and in club signs and handouts 

• On-Hold – allows members to suspend or freeze their membership with no fee payable for a set period of time. Note that the minimum term of the agreement is extended when an On-Hold is applied.  

• Join Fee - covers the initial administration including health and safety briefings and other initial services when you join or rejoin a club.  

• An Access Set Up Fee is a one-time charge to cover the third party billing account establishment fee and set up costs of physical access to the gym.  

6. OUR HOURS

6.1      Our staffed hours

Our staffed hours may vary from club to club dependent on the location. To find out the staffed hours for your club please visit our website www.jetts.co.nz/clubs/ or phone 0800 JETTS 24/7.

All guests, visitors and U16 members are only allowed access to the Club during staffed hours. No un-authorised access is allowed outside of these hours. 

In the best interest of our members safety and security No secure access tag = No entry. 

The following changes are to be effective from 6th November 2023 

• Third Party Payment Provider:  

Jetts Third Party Payment Provider (DebitSuccess/XPLOR) has updated its terms and conditions for Jetts members. Their new terms and conditions are separate to Jetts membership agreement and will no longer appear on Jetts website. A link to their terms and conditions is provided within Jetts T&Cs and is also available https://debitsuccess.co.nz/direct-debit-request/